Salesforce, the #1 AI CRM, has officially announced a network of certified life sciences partners, geared towards accelerating customer migration to Life Sciences Cloud, the company’s proprietary HIPAA-ready, pre-validated, GxP-compliant platform.
According to certain reports, by leveraging this particular network, pharma and medical technology organizations can easily upgrade to Life Sciences Cloud and kickstart their deployment of Agentforce, Salesforce’s digital labor platform. This they can do to more easily connect data and generate insights across their clinical, medical, and commercial business units.
More on the same would reveal how such an open ecosystem of agencies and consulting partners makes it possible for Salesforce customers to choose from a variety of industry services.
These services include migration support to scale their transition from legacy CRM systems with agility, agent-first implementations and training to seamlessly extend the Agentforce digital labor platform, as well as data kits and topics to empower AI agents with the industry context they need.
“We are in an unprecedented market moment where, with digital labor grounded in rich data, international life sciences organizations have the opportunity to completely reimagine the way they interact with patients and HCPs. Salesforce is uniquely equipped to pioneer this next era with our deeply unified Platform that brings together apps, data, life sciences-specific workflows, and AI. Together with our open ecosystem of partners, we’ll help scale the delivery of connected, agent-first experiences and outcomes, from clinical through commercial.” said Frank Defesche, Senior Vice President and General Manager, Salesforce Life Sciences
To understand the significance of such a development, we first need to take into account how present-day life sciences organizations are struggling with disparate systems and significant interoperability challenges. For better understanding, pharmaceutical and medical technology manufacturers use an average of 78 different systems. As a result, even though health industry generates an estimated 36% of all the world’s data, 90% of it remains unstructured.
Against that, the life sciences partner network will work with Salesforce’s Professional Services and Customer Success teams to assist pharma and medtech organizations in regards to harmonizing their data.
Hence, no matter where it resides, Life Sciences Cloud can activate this data to power intelligent, personalized experiences for healthcare professionals and patients, while simultaneously working hand-in-hand with an extended digital workforce to realize value faster.
Taking a deeper view of Salesforce’ network, we begin from its bid to form a migration alliance, which includes worldwide agencies and consulting partners, along with migration framework technologies and solutions from Salesforce and its partners, to guide customers through a seamless transition from legacy platforms to Life Sciences Cloud while maintaining backward compatibility.
This alliance will include various big players, such as Accenture, Avenga, BASE life science, Capgemini, Coastal, Cognizant, Deloitte, Epista Life Science, Infosys, Mavens, a Komodo Health Company, KPMG, Merkle, Publicis Sapient & Publicis Health, PwC, Slalom, Torrent, Wilco Source, a CitiusTech Company, and ZS.
Next up, we must dig into Salesforce’s focus on conceiving agent-first implementations. Here, the company will work alongside Bain, Boston Consulting Group (BCG), and McKinsey & Company, to ensure solutions are finely tuned to address industry-specific challenges. Beyond that, Salesforce is also partnering with LPW Training Services to streamline onboarding and accelerate user adoption of Life Sciences Cloud.
Moving on, the development in question will further look to conceive prebuilt data connectors, agent skills, and applications. In essence, by banking upon MuleSoft and Data Cloud, partners will unlock access to industry data, using seamless integration with Life Sciences Cloud to provide a 360-degree view of patients, HCPs, and partners. Salesforce will also call upon various industry leaders to aid its case in the given context.
For instance, it will collaborate with athenahealth to help customer easily exchange data between Salesforce and its EHR, thus facilitating real-time prior authorizations, care management, appointment scheduling, medical history, and medication refills.
Next up, it will leverage Box’s Intelligent Content Management to let Commercial and R&D teams collaborate, review, and e-sign critical promotional, clinical, and contract documents within Box’s GxP-compliant content layer.
We also have Honeywell coming in with its TrackWise Quality solution, which can guide users in their transition from reactive to proactive quality management.
