CVS Health® has officially published the results from its 2025 Rx Report: Community Pharmacy Reimagined, which explored, in essence, how community pharmacies are adapting to meet patient demand, all while supporting pharmacy teams and addressing industry challenges with sustainable models of care.
Going by the available details, the stated report discovered growing accessibility of community pharmacies. This translates to how an estimated 8 in 10 U.S. adults reported visiting a pharmacy in the past year. Within that contingent, 42% were found to prioritize personalized, convenient care.
“As one of the most trusted health care brands, CVS Pharmacy® is committed to delivering personalized, accessible care that meets patients where they are,” said Len Shankman, Executive Vice President and President of Pharmacy and Consumer Wellness at CVS Health. “Our latest Rx Report shows that patients want more care from their local pharmacies, and pharmacy teams are ready to provide it. By combining the power of human connection with innovative digital tools and a more sustainable reimbursement model, we’re building the future of community pharmacy today.”
Next up, CVS’ study discovered that trust in pharmacies remain strong, as more than three-quarters (77%) of adults said they trust their local pharmacist, and 84% view pharmacies as credible sources of health care.
In-person care also emerged as a strong preference for many surveyed respondents. The stated conclusion was reached upon after more than 80% of patients said they prefer face-to-face pharmacy care, with nearly half (48%) open to switching pharmacies if limited to digital-only options. Not just that, an overwhelming majority of pharmacy professionals (97%) also said in-person interactions remain vital.
Another detail worth a mention is rooted in the fact that a large chunk of pharmacy teams are also looking to expand their roles. We say so because a substantial 75% of all retail pharmacy professionals said they aspire to provide more care for their patients.
Hold on, we still have a couple of bits left to unpack, considering we haven’t yet touched upon how 65% of retail pharmacists are interested in integrating technology into their roles to enhance their day-to-day work, thus creating efficiencies and enabling more time for patient care.
We also haven’t touched upon those 40% of pharmacy technicians who are interested in becoming pharmacists, up significantly year over year.
Among other things, it ought to be acknowledged that nearly two-thirds of retail pharmacists said technology integration can improve workflow and patient care.
Founded in 1963, CVS Health’s rise up the ranks stems from its integrated model, which leverages personalized, technology driven services to connect people with better health outcomes, while simultaneously increasing access to quality care, delivering better outcomes, and lowering overall costs.
The company’s excellence in what it does can also be understood once you consider it currently operates more than 9,000 retail pharmacy locations, as well as over 1,000 walk-in and primary care medical clinics. Furthermore, it enjoys more than 87 million plan members, serving 800,000 patients per year at the moment.
CVS also serves an estimated more than 37 million people through traditional, voluntary, and consumer-directed health insurance products, including highly rated Medicare Advantage offerings and a leading standalone Medicare Part D prescription drug plan.
“Community pharmacy teams do so much more than fill prescriptions and, as patients increasingly rely on them for local access to care, we are reimagining the role they play to have an even greater impact on public health,” said Lucille Accetta, Senior Vice President and Chief Pharmacy Officer at CVS Health. “It’s why we’re continuing to develop new ways to support our colleagues, giving them more time to care for patients, advancing smart public policy that enables them to play an expanded care role and helping to champion the next generation of community pharmacists.”
